Privacy Policy

1. Introduction

Rubek Pty Ltd (“Rubek”, “we”, “our”, “us”) is committed to protecting your privacy. Please read this Privacy Policy carefully to learn how we collect, use, disclose and safeguard your information.

This Privacy Policy, when read together with our Terms of Use, governs your interactions with our Website, Services and Products, as well as any professional interactions with Rubek. By interacting with the Website, the Services or the Products, submitting information to us or signing up for any services offered by us, you agree and consent to Rubek, our Related Corporations, representatives and authorised service providers collecting, using, disclosing and sharing your Personal Data and non-PII as described in this Privacy Policy.

2. Definitions

Rubek, We, Our, Us means Rubek Pty Ltd and its Related Corporations.

Credit Eligibility Information means any credit reporting information supplied to us by a credit reporting body, and any information that we derive from it.

Credit Related Information means data about your creditworthiness (e.g., details of credit provided to you, repayment history, defaults, court proceedings information, personal insolvency information and other publicly available information).

Non-PII means information that cannot be used to identify an individual.

Personal Data means information about an identified individual or an individual who is reasonably identifiable, whether alone or in combination with other information we hold. This may include sensitive information and/or an expression of opinion about you.

Privacy Policy means this policy as amended from time to time.

Process / Processing means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, alignment, combination, correction, erasure or destruction.

Products means physical and digital content, media or materials that Rubek and its partners may provide from time to time, free or for a fee.

Related Corporation(s) means any subsidiary or holding/parent company, any subsidiary of that holding/parent company, or any other affiliated legal entity under common corporate control that agrees to comply with this Privacy Policy.

Review means a written review, comment or rating about a home builder or related service submitted by you for publication on the Website, or a review of services you received.

Services means any services and/or Products provided by Rubek, our Related Corporations, authorised agents, affiliated partners or associates, and includes the Website.

Website means www.homebuilds.com.au and any other site we may operate.

References to you or user mean a user of the Website, Services or Products.

3. How we may collect your information

We may collect information in various ways. If you choose not to provide Personal Data, we may not be able to supply certain Services or Products.

  • Registration / sign-up: Information you provide when creating an account, subscribing to newsletters, alerts or features.
  • In person: Information you provide at events or meetings.
  • From your use of the Website/Services/Products: We may ask for information such as preferred language, email address, mobile number or device identifiers (including via features like “Ask the Expert”). Subject to applicable law, we and/or third-party providers may automatically collect information such as your browser type, IP address, device details, pages visited, and time/date of visits. If you enable location services, we may capture location data to support relevant features.
  • Finance/partner services (optional): If you request introductions to finance, insurance or similar third-party services, we or our brokers/partners may collect additional information (e.g., identity documents, employment and income details, Credit Related Information, and—only with your consent—health information, if relevant to insurance).
  • Cookies: We use cookies to enhance your experience (e.g., saving preferences, analytics). You can set your browser to notify you of or refuse cookies; some features may not function properly without cookies. Third-party cookies are governed by the third party’s privacy policy.
  • Web beacons & similar technologies: We may use web beacons, pixels and embedded scripts to understand content effectiveness, count users and analyse navigation.
  • Social media & widgets: Our properties may include features (e.g., share buttons) hosted by third parties. Your interactions are governed by those parties’ privacy policies.
  • Marketing communications & postings: We may collect information through direct communications (SMS, MMS, email, phone, forms). Providing information is voluntary; declining may limit your ability to participate in certain communications or surveys.
  • Non-PII / aggregated data: We may collect and share de-identified or aggregated statistics to improve our Services and for reporting.
  • Third-party Personal Data: If you provide data about another person, you confirm you have authority and consent to do so and that they may access any personal information we hold about them.
  • Unsolicited information: If we receive Personal Data we did not request, we will handle it as permitted by law. Where not permitted to collect it, we will destroy or de-identify it where reasonable and lawful.

4. How we may process Personal Data

We may process your Personal Data for purposes including:

  • providing and operating the Website, Services and Products;
  • managing your account, contacting you and personalising your experience;
  • promoting and marketing our services and those of our Related Corporations and selected partners (via direct mail, SMS/MMS, email and other channels), where permitted by law and your preferences;
  • monitoring, supporting, improving and developing our Services, business systems and infrastructure (including testing and upgrades);
  • research, analytics and statistical analysis to understand preferences and trends;
  • investigating and resolving issues, complaints or enquiries;
  • detecting and preventing fraud or other unlawful activity;
  • complying with laws, regulations and lawful requests;
  • verifying identity and, where applicable, conducting background/creditworthiness checks;
  • any other use to which you have consented or that is reasonably necessary to provide the Website, Services or Products.

We may use de-identified and aggregated data for internal analytics. With your consent (where required by law), we may send marketing communications we consider relevant to you. You may opt-out at any time via our preference centre, the unsubscribe link in emails, or by contacting us.

5. Transfer and storage of information overseas

Your information may be transferred to, stored and processed on servers located outside your state or country (including countries with different privacy laws). We require recipients to handle Personal Data in accordance with applicable data protection laws and appropriate safeguards. By providing Personal Data, you consent to these transfers.

6. Disclosure to third parties

We may disclose Personal Data or Non-PII to third parties to help provide the Website, Services or Products, including:

  • our Related Corporations;
  • personnel and service providers (e.g., hosting, technology, customer support, analytics, communications);
  • advertising and analytics partners for usage and performance insights;
  • builders, trades or other marketplace participants if you request connections or submit enquiries/leads;
  • finance/insurance/payment providers if you request such services;
  • verification partners (e.g., employers or identity services) where you ask us to facilitate checks;
  • professional advisers (on a need-to-know basis);
  • potential acquirers, investors or counterparties in corporate transactions;
  • law enforcement, regulators or as required by law;
  • persons representing you (e.g., authorised agents);
  • where necessary to protect the safety, rights and property of Rubek, the Website, Services or third parties;
  • to detect, prevent or address fraud, security or technical issues; and
  • anyone else where you have provided consent or where permitted by law.

7. Specific disclosures – credit reporting (if you use finance-related services)

If you apply for or request finance-related services via our partners:

  • We may provide Personal Data (including Credit Related Information) to a credit reporting body to obtain a credit report about you or to create/maintain a credit file.
  • Credit providers may obtain reports from credit reporting bodies or commercial providers to assess your application and manage/collect credit.
  • Credit providers may exchange information with other lenders/credit providers named in your application or in reports for assessing credit, assisting you to avoid default and notifying others of default.
  • You authorise disclosure of Personal Data to relevant parties involved in assessing, funding, insuring or administering your credit (e.g., funders, insurers, brokers, risk managers), including for direct or indirect marketing unless you opt out.

8. Your obligations

You are responsible for ensuring the Personal Data you provide is true, accurate, complete and up-to-date. Notify us promptly of any changes or errors.

If you do not wish to receive certain communications, update your preferences or use the unsubscribe options provided. We are not responsible for Personal Data you publish on third-party sites linked from our Website.

9. Security

We take reasonable steps to protect Personal Data and Non-PII against loss, misuse, unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Reviews

If you supply your name with a Review and we publish your Review, your name may appear alongside it and may be indexed by search engines. If you prefer not to publish your name, select the “remain anonymous” option when submitting your Review. We are not responsible for third-party use of information you make public or for Comments posted by others under your Review (see our Terms of Use for Comment policies).

11. Your declaration

BY AGREEING TO THIS PRIVACY POLICY AND/OR BY CONTINUING TO USE THE WEBSITE AND/OR THE SERVICES AND PRODUCTS, YOU CONSENT TO YOUR PERSONAL DATA AND NON-PII BEING COLLECTED, PROCESSED AND DISCLOSED AS SET OUT HEREIN.

You may refuse to provide Personal Data and may cease using the Website, Services or Products at any time.

12. Your rights

Subject to applicable law, you may have the following rights:

  • Right to be informed & access: You may request information about Personal Data we process about you. A prescribed fee may apply where permitted. We may refuse requests in accordance with law.
  • Right to correction: You may request correction of inaccurate or incomplete Personal Data. Contact us using the details below.
  • Right to direct marketing opt-out: You may opt out of marketing communications at any time via the unsubscribe link in emails, by updating preferences, or by contacting us.
  • Right to object/withdraw consent: Where processing is based on consent or is likely to cause distress, you may withdraw consent or object. We may be unable to provide some Services if you do so.

How to contact us for privacy requests: Use our contact details below or the contact form on our Website.

13. Amendments to this Privacy Policy

We may amend this Privacy Policy at any time. Changes will be posted on the Website and are effective upon posting. Your continued use of the Website, Services or Products after changes take effect constitutes acceptance. If you do not agree with changes, you should stop using the Website, Services and Products.

14. Law and jurisdiction

This Privacy Policy and any non-contractual obligations arising out of or in connection with it are governed by the laws of Queensland, Australia. You submit to the exclusive jurisdiction of the courts of Queensland, Australia.

15. Digital measurement

Our properties may use Nielsen proprietary measurement software (e.g., Digital Content Ratings). To learn more about what Nielsen software may collect and your choices, see the Nielsen Digital Measurement Privacy Policy at: https://www.nielsen.com/legal/privacy-principles/digital-measurement-privacy-statement/

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